downloading MPK on learning path getting cancelled
0
Good Evening, I keep trying to download the mpk files on some of the learning paths and they are not downloading and getting cancelled, see screenshot. This is happening on any of the learning paths that I have tried recently. I have tried two different laptops. Is this a general problem? Does anyone know how to fix it please? Thanks in advance
asked
Jessica Parsons
1 answers
0
Hi Jessica,
Check Internet Connection: Test your connection speed and stability. You can reset your router or connect via Ethernet instead of Wi-Fi to improve stability.
Try a Different Browser: Sometimes, switching to a different browser (like Firefox, Chrome, or Edge) can resolve download issues.
Disable Extensions: Temporarily disable any browser extensions, especially ones related to downloads or security, to see if that resolves the issue.
Adjust Antivirus/Firewall Settings: Check your antivirus or firewall settings to ensure they are not blocking downloads. You can temporarily disable them to test if that's the issue (remember to enable them afterward).
Clear Browser Cache: Clear your browser’s cache and cookies. This can often resolve issues related to corrupted data.
Check Disk Space: Make sure you have enough free space on your hard drive. You can check this by going to "This PC" on Windows or "About This Mac" on macOS.
Use a Download Manager: If you frequently download large files, consider using a dedicated download manager that can handle interruptions and resumable downloads.
Try Safe Mode: Boot your computer in Safe Mode with Networking and try downloading the file again. This can help identify if background processes are causing issues.
Mostly my suspect is Antivirus/Firewall Settings try find route cause and resolve issue.