Question

Additional text in email template not showing in email

0

I have been asked to add a sentence to outgoing emails, so I put this extra sentence in the email template for the emailing scheduled event to pick up at night. But when I look in the morning, the added sentence has not been included in the actual email. The text shows correctly in the template, both in the plain text and in the html tab, but not in the actual email. Anyone seen this before?

asked 2020-07-29

Frederic Petrignani

1 answers

Maarten Bongers · Accepted Answer · 2020-07-29

I am assuming you use the emailtemplate module?
Are you creating an email object in the scheduled event? And does this object in the end has the correct sentence in the plain text & html body?

I would try and debug the flow that sends the email, I assume there is something going wrong there. Normally if the email object itself has the correct text it will be send with the java action.