Hi Hanine,
Please check the console for more information , debug the flow to check latest error in the login activity.
Double check does your system hosts file for allowed port numbers configuration.
If any certificate for license please add in project Settings > Certificates tab.
Hope this helps!
hello thank you for your answer but the problem is that am using teamcenter X the saas version so i can't see the port and this is s what the console returns this
Failed to send the service operation Core-2011-06-Session/login. RuntimeException: Failed to get an HTTP response.
Please ensure the Teamcenter server is running on the address https://20220207074347814000-internal.cloud.teamcenter.com/tc.