Not able to login into Mendix modeller

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Dear All,   I am trying to login in the Mendix modeller but not able to do it. I tried with several versions i.e. 7.23, 8.* and now with 9.12 but same issue. When I open below given screen then I am not able to enter my username and password. Screen gets kind of frozen only for this login window. Other things works fine. I resetted my password for my Mendix account but still same issue.   I found below given logs in the log file 2022-08-11 13:59:58.0105 INFO Mendix.Modeler.MainWindow.Program Starting Mendix Studio Pro 9.12.4.47318. 2022-08-11 13:59:59.2447 INFO Mendix.Modeler.Main.ModelerSettingsManager Settings file not OK. Creating anew. 2022-08-11 13:59:59.7346 INFO Mendix.Modeler.Main.ModelerSettingsManager Using default settings because no earlier version was found. 2022-08-11 14:00:04.8803 INFO Mendix.Modeler.UserManagement.AuthenticationTokensRefresher Access token could not be automatically refreshed because no refresh token is available 2022-08-11 14:00:05.9364 INFO Mendix.Modeler.UserManagement.ContextCreator Getting openid configuration succeeded. 2022-08-11 14:00:13.2255 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro has successfully started. 2022-08-11 14:00:14.1149 INFO Mendix.Modeler.Controls.WebBrowser.Windows.CefResourceRequestHandler OnResourceLoadComplete. status = Failed url = https://login.mendix.com/fonts/noto-sans/noto-sans-400.woff2 2022-08-11 14:00:14.1171 INFO Mendix.Modeler.Controls.WebBrowser.Windows.CefResourceRequestHandler OnResourceLoadComplete. status = Failed url = https://login.mendix.com/fonts/noto-sans/noto-sans-600.woff2 2022-08-11 14:00:52.7592 INFO Mendix.Modeler.Controls.WebBrowser.Windows.CefResourceRequestHandler OnResourceLoadComplete. status = Failed url = https://login.mendix.com/fonts/streamline/streamline.ttf?***** 2022-08-11 14:00:54.7544 INFO Mendix.Modeler.MainWindow.Program Stopped Mendix Studio Pro 9.12.4.47318. 2022-08-11 14:03:00.8683 INFO Mendix.Modeler.MainWindow.Program Starting Mendix Studio Pro 9.12.4.47318. 2022-08-11 14:03:04.3299 INFO Mendix.Modeler.UserManagement.AuthenticationTokensRefresher Access token could not be automatically refreshed because no refresh token is available 2022-08-11 14:03:05.2583 INFO Mendix.Modeler.UserManagement.ContextCreator Getting openid configuration succeeded. 2022-08-11 14:03:07.6666 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro has successfully started. 2022-08-11 14:03:08.7162 INFO Mendix.Modeler.Controls.WebBrowser.Windows.CefResourceRequestHandler OnResourceLoadComplete. status = Failed url = https://login.mendix.com/fonts/noto-sans/noto-sans-400.woff2 2022-08-11 14:03:08.7162 INFO Mendix.Modeler.Controls.WebBrowser.Windows.CefResourceRequestHandler OnResourceLoadComplete. status = Failed url = https://login.mendix.com/fonts/noto-sans/noto-sans-600.woff2 2022-08-11 14:04:28.3455 INFO Mendix.Modeler.MainWindow.Program Stopped Mendix Studio Pro 9.12.4.47318. 2022-08-11 14:27:05.9051 INFO Mendix.Modeler.MainWindow.Program Starting Mendix Studio Pro 9.12.4.47318. 2022-08-11 14:27:11.4803 INFO Mendix.Modeler.UserManagement.AuthenticationTokensRefresher Access token could not be automatically refreshed because no refresh token is available 2022-08-11 14:27:12.4107 INFO Mendix.Modeler.UserManagement.ContextCreator Getting openid configuration succeeded. 2022-08-11 14:27:18.0874 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro has successfully started. 2022-08-11 14:27:19.2363 INFO Mendix.Modeler.Controls.WebBrowser.Windows.CefResourceRequestHandler OnResourceLoadComplete. status = Failed url = https://login.mendix.com/fonts/noto-sans/noto-sans-400.woff2 2022-08-11 14:27:19.2363 INFO Mendix.Modeler.Controls.WebBrowser.Windows.CefResourceRequestHandler OnResourceLoadComplete. status = Failed url = https://login.mendix.com/fonts/noto-sans/noto-sans-600.woff2 2022-08-11 14:31:56.5606 INFO Mendix.Modeler.MainWindow.Program Stopped Mendix Studio Pro 9.12.4.47318. 2022-08-11 14:32:43.2283 INFO Mendix.Modeler.MainWindow.Program Starting Mendix Studio Pro 9.12.4.47318. 2022-08-11 14:32:46.5591 INFO Mendix.Modeler.UserManagement.AuthenticationTokensRefresher Access token could not be automatically refreshed because no refresh token is available 2022-08-11 14:32:47.4537 INFO Mendix.Modeler.UserManagement.ContextCreator Getting openid configuration succeeded. 2022-08-11 14:32:52.3309 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro has successfully started. 2022-08-11 14:32:53.3583 INFO Mendix.Modeler.Controls.WebBrowser.Windows.CefResourceRequestHandler OnResourceLoadComplete. status = Failed url = https://login.mendix.com/fonts/noto-sans/noto-sans-400.woff2 2022-08-11 14:32:53.3613 INFO Mendix.Modeler.Controls.WebBrowser.Windows.CefResourceRequestHandler OnResourceLoadComplete. status = Failed url = https://login.mendix.com/fonts/noto-sans/noto-sans-600.woff2   Could anyone please help me to resolve this issue ? It seems like its not Mendix version specific issue.
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3 answers
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Some people seemed to have the same issue in this thread, could you see if any of the suggested solutions work? It seems like for some people, copy-pasting the data worked despite not being able to see the input.

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In your browser, open the inspector (F12) go to Storage and toss away all your Mendix cookies.

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When I had issues logging in, I used WhireShark to read the network communication between my client and the server. I found out that the way our company's proxy server changed. If you have a proxy server that requires authentication, please fill it in using the link on the login screen. 

 

If you record the network traffic using WhireShark and you need help interpreting it, you can ping me here.

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