Not able to migrate an app to Git

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My app meets all the criteria for migration to Git: Mendix version is 9.23 I have the Scrum master role No branch lines on an older version of Mendix   But the link to migrate is not available. I recently upgraded the app to 9.23.   Any idea why the link is not available?
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My Git conversion fails also.  says that I don’t have permission.  going through support

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