Update app on Service Console gets stuck

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Hello, We are using Mendix Service Console 4.2.1 (On Premise) and we are installing a deployment package but the installation gets stuck at about 2% of installation and the Console freeze. We have tried to Update the app with several versions and we get the same results. Did anyone else encountered this issue? Any ideas? Thank you!
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2 answers
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What java version are you using? You could try to install a new version of java and point the Mx Console to this version.

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That is quite early in the update process. I think the first part of the process creates a zipped backup of your current deployment and saves it in the Backup directory of your installation location. You might check if the zip file is being produced correctly, or if it fails by monitoring this directory during the update process. If it fails during this backup process then I would try a manual zip of the model, run and web folders to see if any file names are causing an issue.

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