Unable to import Excel sheet

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Hi Team ,   I m trying import stories excel document but  Error is coming like "An error occurred, please contact your system administrator" Kindly suggest.
asked
2 answers
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This is a small amount of information so we are not able to determine the cause of the error.

Some options:

  1. Export some stories to Excel to see which values are in which columns, copy your values into the correct columns, or try one line first.
  2. Search for non UTF-8 characters and remove them
  3. Split the excel in 2 (or more) and see if one of them can be imported.
  4. Last option is a support ticket.
answered
1

Hi Devicharan,

 

Whenever you are getting such errors please check console or logs for what is the exact error type and caused by information, With that you can get some idea to fix the issue, as chris mentioned do the checks, i also suggest some checks, file should be xls format, keys should not be empty if you are going with sync, decimal or boolean value should not be null or empty, template should be selected correctly.

 

Hope it helps!

Thanks & Regards,

Manikandan K

answered