Question

Mendix Service Console shuts down with valid license key

0

Hello Community, I have deployed a Mendix 9.22.0 application on Windows Server 2022 using Microsoft SQL Server 2022. The service runs well and the web app is responsive, but only for a certain period of time.After several hours, the Mendix Service Console shuts down automatically, and the application becomes unavailable — even though I have entered a valid license key (valid from May 21, 2025, to May 29, 2028). How can I resolve this issue? Thank you in advance! BR Reinhold

asked 2025-07-29

Reinhold Wallasch

1 answers

Stella D · Answer 1 · 2025-07-30

Hi Reinhold,

Please check if there are any specific logs indicating why the environment was shut down. Alternatively, you can raise a support ticket with Mendix — they should be able to help resolve the issue.