Auto Logout

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Hi Team, I have developed a native Mendix app using version 10.18.3, with a custom login flow. This app is primarily offline, with a custom synchronization process. To outline the flow: users first go through a registration process, which involves various authentication steps. Once registered, they are able to log in and sync custom data. The objective is that once a user logs in, they should remain logged in. According to the Mendix session management documentation, I have configured the authentication token to be set to true during sign-in. Additionally, I have enabled the "keep-alive" setting and set the session timeout to one year in the constants. However, the app is not following this behavior. Users are being logged out automatically after approximately 20-30 minutes.
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1 answers
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Maybe you incorrectly set the timeout to the specific environment. 

 

This is the most common issue I had faced in the past. Make sure you're specify the constant at the environment level (PROD, STAGE, etc)

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