Question

Mendix Support Portal Broken

4

I can't reply on a ticket submitted in the support portal. Here is a video to show you what happens: YouTube video Ticket #7837 should have been fixed in Version 2.5.4, but its not. I am still able to reproduce the bug. We are recording stats on a production system and that particular bug is causing some problems in 4 distinct aspects of the portal. Refer to this forum post for details.

asked 2011-04-05

Herman Geldenhuys

4 answers

Johan den Haan · Answer 1 · 2011-04-05

If a ticket is released and not fixed, please set it to "not solved" instead of "closed". This will automatically re-submit the ticket so we can process it.

Make sure to attach a testproject to ensure we are trying to fix the same problem you are experiencing.

Sjoerd Breur · Answer 2 · 2011-04-05

Both issues should be fixed now.

Robert van 't Hof · Answer 3 · 2011-04-05

Thank you for the very informative video. We were able to reproduce it and will fix is asap.

Karol · Answer 4 · 2011-04-05

I've experienced the same issue yesterday. Also when trying to create a new message the list of employees is empty. So in essence I can only reply but not actually create a message myself