Hi there I am looking to increment a value in the database so i can display a agent's number of dials and the values of his dial outcomes. I presume i need to use a micro-flow that will somehow increment a field in the database. Will i create a variable or do i just set the value in the microflow? Any help is appreciated. Thanks
asked
Eben Fabricius
1 answers
0
Use an attribute in the agent (NumberOfDials). When it happens increment this variable. Don't forget to decrease at deletes. Another option is to create an attribute that is calculated in a microflow. Retrieve the dials in a list and do a count of that list. Return the count as result of the microflow.
Two many off these attributes can have impact on the performance.