Cant add users to Sandbox

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Hello, I have 6 local users in my Sandbox, 0 appcloud users and 0 demo users. When I try to add one more I get an error and the log says: Maximum number of users was exceeded, this license allows 10 users for limitation type 'NAMED' Does anyone know why this is? Thanks Fredrik
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3 answers
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Aside from all the other valid solutions/comments: Are you running the project on your own? Everyone in the project automatically becomes a user as well. So your Mendix account is already 1 extra account, compared to the 6 local ones you have. If you have more team members, their accounts are also linked to the app and regarded as a user.

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The free version has a maximum user base of 10. If you need more you need a paid license. The user base is calculated both from the local users and the appcloud users.

Regards,

Ronald

[EDIT]

To double check the named accounts download the database and check with postgres the number of users in the table. If you have less then 10 active named users I would file a support request. But my guess is that there are 10 active users in that table.

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Also, see René van Hofwegen's comment in this thread how this limit is calculated.

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