Point taken. Our efforts on this have been too little.
I promise we will put our focus again on this in future.
We have been low on resources in the summer as a colleague left our team just before the summer. Internally we of course have the outlook on when we are able to turn the situation around, but that insight is not something being provided to the rest of the world. I sure do understand where your feeling is coming from and I therefor hope for your understanding by explaining the background of this situation.
From the first of October our team has been reinforced, improving the reactivity of our team. My apologies for the lack of response.