Downloading backup from V4 cloud keeps waiting for https://schnapps-prod-1-eu-central-1.mendix.com

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I try to download a backup from the mendix V4 cloud. When i download the database only there is no problem and downloading starts immediatly When i download the full snapshot or files only nothing  a new tab is opened in the browser but it keeps waiting for https://schnapps-prod-1-eu-central-1.mendix.com Anyone successfully downloaded a backup of files from the mendix V4 cloud?
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2 answers
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Other people are successfully downloading backups, if you have a specific issue, please contact Mendix support and they will help you troubleshoot this.

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I have logged a ticket.

Now i can download the backup.

After a few minutes 'waiting for https://schnapps-prod-1-eu-central-1.mendix.com' the links for downloading are shown.

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