Kicking out users at random

Hi Mx community,   We have an app that works fine in the testing environment (sandbox), After deploying this app to the PROD env. with IIS server and a load balancer managing the app on 2 machines, it kicks users at random (out of session) and they are redirected to the login page, and sometimes it happened that the user was typing info into the app and it all got lost when the user was kicked out.   Does any of you have any idea/suggestion of why this is happening and how we can solve it? Please don't hesitate to ask us for more specific info if you require it necessary in the process.
1 answers

It is a bit older but this post might give you some answers:

Otherwise raise a support question and ask why this might be happening.