The app in production not working

I have an application that has been in production for 1 year. Now, we I try to reach it and click its web site link, I got error like this: "This app is not running. Try again later or contact the admin for this app if this issue persists."   What should I do? Should I move the app from Acceptance back to Production?
1 answers

Does the cloud platform show that Production is running?  Have you tried restarting Production to see if that changes things?  Are there any errors in the logs that might help troubleshoot?


If you've tried all of the things above, you may need to file a ticket with support.