Free vs. Basic License

By comparing free and basic license it looks like that the only difference is level of support and uptime guarantee.   Is this right or there are some other differences as well?
1 answers

Apps using a free license will ‘go to sleep’ after a period of inactivity (I think an hour or two).  When you navigate to them after they have gone to sleep, they will take a minute or two to start back up.  Other than the two differences you mentioned, that’s the only difference I am aware of.