Free vs. Basic License

1
By comparing free and basic license it looks like that the only difference is level of support and uptime guarantee.   Is this right or there are some other differences as well?
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2

Apps using a free license will ‘go to sleep’ after a period of inactivity (I think an hour or two).  When you navigate to them after they have gone to sleep, they will take a minute or two to start back up.  Other than the two differences you mentioned, that’s the only difference I am aware of.

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