Question

Password error after publishing to sandbox

0

Hi!! I just published my app. When I were to run and view my app, I can login normally. However, when I published it, I am unable to login using the same username and password. How can I solve this problem?

asked 2025-01-24

Nur Fadhilah Binte Mohamad Noor

3 answers

Dhinesh Kumar R · Answer 1 · 2025-01-24

Hi Nur,

When you publish your app, it uses the database associated with the deployed environment (e.g., test, acceptance, or production), which is different from your local environment. Ensure that the user account you’re using to log in exists in the published environment’s database.

Pragadeeswaran Sivakumar · Answer 2 · 2025-01-24

Hi

Ensure that the user data (username, password) in your development database is the same as in your production database. If you’re using a cloud service or separate environments, ensure that your production environment is properly synced.

Mohammad Saqib · Answer 3 · 2025-01-24

Hi Nur,

Go to your App security -> Double click on it -> Go to Demo Users -> Copy the admin username & password then login by that credentials.

After that make your own new users on publish environment.

Hope you like the answer