ORA-01882: timezone region not found

Dear Friends,   I am trying to connect to Oracle database 11g from licensed Mendix app deployed in dedicated cloud , it works fine from my local dev envmt but fails after deployment in Mendix dedicated cloud with the following exception. Could you please advise what could be the issue?   Error:  'ORA-00604: error occurred at recursive SQL level 1  timezone region not found Mendix Version: 9.12.5 Database Connector Version: 5.3.0   Regards, Johnson.
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