Hi there,
You say you are using a private cloud instance? What are you using? Something like Docker or are you using Mendix Service Console?
For both instances, are you connected to the same database?
Hi Tu Ha,
If your environment is using different database, so you will be retrieving from a that other database. Example, your configuration in DEV will not exist in PROD because DEV is using ‘A’ database and PROD is using ‘B’ database, unless both environment is pointing to the same database or ‘B’ database is restored from ‘A’ database. Else, you have re-configured in ‘B’ database.