Users logging in randomly getting stuck at the login screen

A very strange is currently occurring at our production environment which has been running the same mendix version and version of the software for a while now. While we have plenty of people logging in just fine, every day at least one person cannot login and the metrics/activity show a stuck sessions with value ‘null’ .   When we kill this , the log shows the following:   2022-02-07T09:09:26.172566 [APP/PROC/WEB/0]  WARNING - ConnectionBus_Queries: Query executed in 416 seconds and 126 milliseconds: UPDATE "system$user" 2022-02-07T09:09:26.172590 [APP/PROC/WEB/0]   SET "lastlogin" = ?,  2022-02-07T09:09:26.172608 [APP/PROC/WEB/0]  "failedlogins" = ? 2022-02-07T09:09:26.172666 [APP/PROC/WEB/0]   WHERE "id" = ?   Anyone that has had this before? The user that has this the most has had this account since day one and never had this problem before. We also have had reports from other users that have this and i cannot find a source of this.   Mendix version is 9.6.7
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