app not visible in play store

Hello everyone,   Our app isn't visible anymore in the google play store for some kind of device (in our case Samsung Galaxy Tab S6 Lite) It should be working with all devices since Android 5.0, and in google console we can't find anything. every device is possible, even this one. The tablet is updated to the latest android version, but still nothing. We can find it in the browser play store MySurvey - Apps op Google Play but can not find it in the app store on the device.   Does somebody know how this is possible?   Kind regards, Steven 
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