Requesting Licensed Nodes

Reading the documentation ( the way to request a new set of environments for a new app seems to be using the Request new app node ( which opens a support request.   What’s the typical turn around for a request such as these nowadays? The last time I raised one it was dealt with the same day, whereas now I have been waiting for 10 days with no response. Is there another method that has superseded the methods above?
1 answers

Ask and ye shall receive :)
The ticket has just been updated to say my CSM will reach out.