I think You should check the Configuration Differences: There could be differences in the configuration between the production and acceptance environments. Check if the logging settings in the acceptance environment are configured properly and check :
Access Control: Check if the user account you are using to access the acceptance environment has sufficient permissions to access and view the logs and also check this also:
Log Collection System: Verify that the log collection system is properly set up and configured for the acceptance environment. It may be possible that logs are not being collected properly due to a misconfiguration or an issue with the log collection system.
I think it will help you.