Question

How to solve error: Unknown client action retrieve

1

Hello!! After converting the application in Studio Pro from version 10.4.1 to 10.8.0 and publishing, an error began to occur when opening the home page, as shown in the log below. This error only occurs in the cloud, in a local environment it works normally. Any ideas what could be wrong? Thanks. 09:54:43APPERRORConnector: An error has occurred while handling the request. 09:54:43APPcom.mendix.webui.WebUIException: Unknown client action 'retrieve' 09:54:43APPat com.mendix.webui.requesthandling.ClientRequestHandler.getAction(ClientRequestHandler.scala:226) 09:54:43APP2024-02-28T12:54:43.113991550Z 09:54:43APPERRORClient: Internal server error Error: Internal server error 09:54:43APPat m (https://multifleet-sandbox.mxapps.io/mxclientsystem/mxui/mxui.js?638437092748660908:66:22897) 09:54:43APPat async https://multifleet-sandbox.mxapps.io/mxclientsystem/mxui/mxui.js?638437092748660908:66:5489 09:54:43APPat async a (https://multifleet-sandbox.mxapps.io/mxclientsystem/mxui/mxui.js?638437092748660908:66:21011) 09:54:43APPat async g (https://multifleet-sandbox.mxapps.io/mxclientsystem/mxui/mxui.js?638437092748660908:66:22371) 09:54:43APPat async https://multifleet-sandbox.mxapps.io/mxclientsystem/mxui/mxui.js?638437092748660908:66:56624 09:54:43APPat async g.retrieveByXPath (https://multifleet-sandbox.mxapps.io/mxclientsystem/mxui/mxui.js?638437092748660908:64:27360) 09:54:43APPat async https://multifleet-sandbox.mxapps.io/mxclientsystem/mxui/mxui.js?638437092748660908:66:225700

asked 2024-02-28

Jean Malard

4 answers

Carter Brock · Answer 1 · 2024-05-14

Hey, I went into Chrome's F12 menu, went into "Application", and then hit the "Clear site data" button. Then, while keeping the F12 menu open, I right clicked on the browser window's refresh button, and clicked "Empty cache and hard reload". That seemed to solve the issue for us.

Daan van der Burgh · Answer 2 · 2024-03-25

Hi Jean, were you able to find a solution for your issue? We are experiencing the same...

Jean Malard · Answer 3 · 2024-03-25

Hi Daan ! I haven't found a definitive solution yet. Here the error occurs less frequently and intermittently. The error message no longer appears, but now the home page is sometimes blank and only displays after updating the browser. I also noticed that the problem is more common in Chrome. Try something like clearing Chrome's cache or opening your application in other browsers.

Quang Nhat Tran · Answer 4 · 2024-03-26

go to setting and try to select checkbox bundle widget and see if it error at local or not.