Question

How can I retrace what happens during a scan and analyze potential issues?

0

I like the job view which allows to track the surrounding conditions and progress of discoveries. However, while it is pretty obvious how to work with the assets of successful scan results I feel a little puzzled in terms of failed scans. How would I analyze a failed discovery job step-by-step to find the root cause efficiently and remediate it if possible?

asked 2024-10-29

Nicolas Rüffler

1 answers

Bernd Duschner · Accepted Answer · 2024-11-04

The first thing is to check the discovery job list to see which asset link failed to execute the discovery job. To get detailed information about the error (which may need to be forwarded to R&D), logs for the specific asset link can be saved from the IEDs WebUI by clicking on the three dots at the bottom right of the App symbol.

In case the number of discovered assets shown in the discovery job list doesn't match the expectation, it might be necessary to check the settings of the assets e.g. if the provided SNMP credentials are matching on the devices as well as the asset link configuration file.