Dear Industrial Edge Community,
We are writing to inform you about a recently identified incident affecting the Industrial Edge Management Virtual (IEMV). Due to communication issues among the internal services, users may experience difficulties with several operations, as outlined below.
Who is affected?
All users of IEMV versions that have been operational for over one year may be impacted. You can determine the age of your IEMV instance by reviewing its creation date in your IEHub account, which will help you to find out whether you are already affected or when you will be affected.
Common Symptoms:
Despite these issues, the IEM App should remain operational and usable.
Root Cause:
The problem stems from internal Kubernetes certificates that fail to rotate successfully once they expire (one year after provisioning the IEMV). This issue does not involve user-provided certificates.
Resolution:
To resolve this issue, please update your IEMV to version 2.4.2. This updated version is now available in the IEHub. It is mandatory to upgrade to ensure seamless operation of the Service and Maintenance functionalities beyond one year. Please complete this update by the end of June 2025.
If you encounter issues and fail to update your IEMV, please create a support request via:
Siemens Industry Online Support (SIOS)
Impact of Not Updating:
Failing to update may lead to the partial unavailability of certain features in the Service and Maintenance App after one year, affecting network configuration, certificate management, and software updates. The inability to update software might hinder future updates without manual support from our Customer Support Teams.
Stay Up-to-Date for Optimal Performance:
Keeping your system updated with the latest version of our Industrial Edge Management System ensures optimal security, availability, and functionality.
For detailed information on maintenance requirements and the discontinuation of older versions, please refer to our documentation:
We will continue to use this exchange to provide you with the latest updates on this topic.
Your Industrial Edge Incident Team