API 500 Error in Testing and Production Environment
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I’m reaching out for assistance regarding an issue we're facing with an API used by our call center agent application. The API functions correctly in our local environment and in the staging environment. However, it fails to work in both the testing and production environments. In these environments, we consistently receive a 500 Internal Server Error, and the response body contains the following message: "The page cannot be displayed because an internal server error has occurred." We would like to understand what could be causing the API to work in some environments but not in others. Any guidance or suggestions on how to troubleshoot this—especially regarding differences in configuration, permissions, or logging strategies—would be greatly appreciated.
asked
zainab Aljabri
1 answers
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The 500 error shows that the problem is on the remote REST service you are calling. Do you have access the logs on the REST service? If you do, it should tell you what has happened.