Email connector module not converting placeholders

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Hi, I have an email template set up with placeholder tokens.  The email received still has these placeholders in the format {%placeholder%}. See the image below.  I have stepped through the Email_Connector.VAL_EmailRecipients at the point of the Java action ConvertHTMLBodyToPlainText and it doesn't covert it.  I have checked and double-checked the placeholder text. I have also checked the security on the entity and relevant microflows.  I have manually copied the template from another app, so see no reason why it shouldn't work. See placeholders below: Any help would be appreciated. Many thanks.
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2 answers
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Hi Wendy,

 

Refer Microflow Sample_SendEmailWithTemplate, for the Send Email with Template action, did you pass the  Request Entity as the Data Object.  Your Place holder Template accepts Request Entity and should hence be passed to get the value.

Hope it helps!

Thanks & Regards,

Manikandan K

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Hi Wendy,

if you copied the template from another app, it could very well be that the references are not in sync with your domain model. You may need to refresh the model reflection. This will make sure your domain model can be referenced by logic, eg email templates.

However, it could still mean that below the surface the token you specify is not finding the correct reference. If this is indeed still not the case after the model reflection refresh, you will need to reselect the tokens in your template.

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