Error in Configuring SMTP Email Protocol

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I am trying to set up the Forgot Password module as per the instructions in the documentation and have gotten stuck on the configuration of the SMTP settings. Every time I enter in my email address, I receive an error box that reads, “An error occurred, please contact your system administrator.”   The error code in the console is below. Any and all help would be much appreciated! Error in execution of monitored action 'RegularClientAction' (execution id: 1678580786814-31, execution type: CLIENT) -------- java.util.ServiceConfigurationError: jakarta.mail.Provider: com.sun.mail.imap.IMAPProvider not a subtype at java.base/java.util.ServiceLoader.fail(ServiceLoader.java:589) at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.hasNextService(ServiceLoader.java:1237) at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.hasNext(ServiceLoader.java:1265) at java.base/java.util.ServiceLoader$2.hasNext(ServiceLoader.java:1300) at java.base/java.util.ServiceLoader$3.hasNext(ServiceLoader.java:1385) at jakarta.mail.Session.loadProviders(Session.java:964) at jakarta.mail.Session.<init>(Session.java:254) at jakarta.mail.Session.getInstance(Session.java:298) at com.mendix.datahub.connector.email.service.ReceiveEmailStoreProvider.createStore(ReceiveEmailStoreProvider.java:24) at com.mendix.datahub.connector.email.service.IMailProvider.isConnected(IMailProvider.java:42) at com.mendix.datahub.connector.email.service.EmailServiceWorker.isConnected(EmailServiceWorker.java:99) at email_connector.actions.CheckServerConnection.checkIncomingServerConnection(CheckServerConnection.java:87) at email_connector.actions.CheckServerConnection.executeAction(CheckServerConnection.java:51) at email_connector.actions.CheckServerConnection.executeAction(CheckServerConnection.java:29) at com.mendix.systemwideinterfaces.core.UserAction.execute(UserAction.java:58) at com.mendix.basis.actionmanagement.CoreActionHandlerImpl.doCall(CoreActionHandlerImpl.scala:71) at com.mendix.basis.actionmanagement.CoreActionHandlerImpl.call(CoreActionHandlerImpl.scala:48) at com.mendix.core.actionmanagement.internal.InternalCoreAction.call(InternalCoreAction.java:57) at com.mendix.basis.actionmanagement.ActionManager.$anonfun$executeSync$2(ActionManager.scala:106) at com.mendix.util.classloading.Runner$.withContextClassLoader(Runner.scala:20) at com.mendix.basis.actionmanagement.ActionManager.executeSync(ActionManager.scala:105) at com.mendix.basis.actionmanagement.UserActionCallBuilderImpl.execute(UserActionCallBuilderImpl.scala:57) at com.mendix.modules.microflowengine.actions.actioncall.ForegroundJavaAction.doExecute(ForegroundJavaAction.scala:35) at com.mendix.modules.microflowengine.actions.actioncall.ForegroundJavaAction.doExecute(ForegroundJavaAction.scala:11) at com.mendix.modules.microflowengine.actions.actioncall.JavaAction.execute(JavaAction.scala:38) at com.mendix.modules.microflowengine.microflow.impl.MicroflowObject.$anonfun$execute$1(MicroflowObject.scala:32) at scala.Option.flatMap(Option.scala:283) at com.mendix.modules.microflowengine.microflow.impl.MicroflowObject.execute(MicroflowObject.scala:29) at com.mendix.modules.microflowengine.microflow.impl.MicroflowImpl.$anonfun$executeAfterBreakingIfNecessary$2(MicroflowImpl.scala:167) at scala.Option.flatMap(Option.scala:283) at com.mendix.modules.microflowengine.microflow.impl.MicroflowImpl.executeAfterBreakingIfNecessary(MicroflowImpl.scala:167) at com.mendix.modules.microflowengine.microflow.impl.MicroflowImpl.executeAction(MicroflowImpl.scala:114) at com.mendix.systemwideinterfaces.core.UserAction.execute(UserAction.java:58) at com.mendix.basis.actionmanagement.CoreActionHandlerImpl.doCall(CoreActionHandlerImpl.scala:71) at com.mendix.basis.actionmanagement.CoreActionHandlerImpl.call(CoreActionHandlerImpl.scala:48) at com.mendix.core.actionmanagement.internal.InternalCoreAction.call(InternalCoreAction.java:57) at com.mendix.basis.actionmanagement.ActionManager.$anonfun$executeSync$2(ActionManager.scala:106) at com.mendix.util.classloading.Runner$.withContextClassLoader(Runner.scala:20) at com.mendix.basis.actionmanagement.ActionManager.executeSync(ActionManager.scala:105) at com.mendix.basis.component.ExecutionCore.doExecuteSync(ExecutionCore.scala:148) at com.mendix.basis.component.ExecutionCore.doExecuteSync$(ExecutionCore.scala:147) at com.mendix.basis.component.InternalCore.doExecuteSync(InternalCore.scala:24) at com.mendix.basis.component.ExecutionCore.executeSync(ExecutionCore.scala:97) at com.mendix.basis.component.ExecutionCore.executeSync$(ExecutionCore.scala:94) at com.mendix.basis.component.InternalCore.executeSync(InternalCore.scala:24) at com.mendix.modules.microflowengine.MicroflowExecuter$.executeSync(MicroflowExecuter.scala:19) at com.mendix.modules.microflowengine.actions.SubMicroflowAction.execute(SubMicroflowAction.scala:37) at com.mendix.modules.microflowengine.microflow.impl.MicroflowObject.$anonfun$execute$1(MicroflowObject.scala:32) at scala.Option.flatMap(Option.scala:283) at com.mendix.modules.microflowengine.microflow.impl.MicroflowObject.execute(MicroflowObject.scala:29) at com.mendix.modules.microflowengine.microflow.impl.MicroflowImpl.$anonfun$executeAfterBreakingIfNecessary$2(MicroflowImpl.scala:167) at scala.Option.flatMap(Option.scala:283) at com.mendix.modules.microflowengine.microflow.impl.MicroflowImpl.executeAfterBreakingIfNecessary(MicroflowImpl.scala:167) at com.mendix.modules.microflowengine.microflow.impl.MicroflowImpl.executeAction(MicroflowImpl.scala:114) at com.mendix.systemwideinterfaces.core.UserAction.execute(UserAction.java:58) at com.mendix.basis.actionmanagement.CoreActionHandlerImpl.doCall(CoreActionHandlerImpl.scala:71) at com.mendix.basis.actionmanagement.CoreActionHandlerImpl.call(CoreActionHandlerImpl.scala:48) at com.mendix.core.actionmanagement.internal.InternalCoreAction.call(InternalCoreAction.java:57) at com.mendix.basis.actionmanagement.ActionManager.$anonfun$executeSync$2(ActionManager.scala:106) at com.mendix.util.classloading.Runner$.withContextClassLoader(Runner.scala:20) at com.mendix.basis.actionmanagement.ActionManager.executeSync(ActionManager.scala:105) at com.mendix.basis.actionmanagement.MicroflowCallBuilderImpl.execute(MicroflowCallBuilderImpl.scala:62) at com.mendix.webui.actions.client.MicroflowRuntimeOperationExecutor.runMicroflow(MicroflowRuntimeOperationExecutor.scala:129) at com.mendix.webui.actions.client.MicroflowRuntimeOperationExecutor.$anonfun$apply$4(MicroflowRuntimeOperationExecutor.scala:60) at com.mendix.webui.actions.client.RegularClientAction$Helpers$.$anonfun$liftEither$1(RegularClientAction.scala:30) at com.mendix.webui.actions.client.RegularClientAction$Helpers$StateHandler.$anonfun$apply$4(RegularClientAction.scala:56) at com.mendix.webui.requesthandling.helpers.StateHandling.withState(StateHandling.scala:46) at com.mendix.webui.requesthandling.helpers.StateHandling.withState$(StateHandling.scala:43) at com.mendix.webui.actions.client.RegularClientAction$Helpers$StateHandler.withState(RegularClientAction.scala:46) at com.mendix.webui.actions.client.RegularClientAction$Helpers$StateHandler.apply(RegularClientAction.scala:54) at com.mendix.webui.actions.client.RegularClientAction$Helpers$StateHandler.apply(RegularClientAction.scala:46) at com.mendix.webui.actions.client.MicroflowRuntimeOperationExecutor.apply(MicroflowRuntimeOperationExecutor.scala:61) at com.mendix.webui.actions.client.RuntimeOperationAction.$anonfun$apply$1(RuntimeOperationAction.scala:47) at scala.util.Either.flatMap(Either.scala:352) at com.mendix.webui.actions.client.RuntimeOperationAction.apply(RuntimeOperationAction.scala:34) at com.mendix.webui.actions.client.RuntimeOperationAction.apply(RuntimeOperationAction.scala:23) at com.mendix.webui.actions.client.RegularClientAction$Helpers$.$anonfun$liftEither$1(RegularClientAction.scala:30) at com.mendix.webui.actions.client.RegularClientAction.$anonfun$execute$3(RegularClientAction.scala:120) at scala.util.Try$.apply(Try.scala:210) at com.mendix.webui.actions.client.RegularClientAction.$anonfun$execute$2(RegularClientAction.scala:120) at com.mendix.webui.actions.client.RegularClientAction.$anonfun$execute$2$adapted(RegularClientAction.scala:118) at com.mendix.webui.requesthandling.helpers.ContextHandling.$anonfun$inContext$7(ContextHandling.scala:58) at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.scala:18) at com.mendix.basis.actionmanagement.ActionMonitoring$.$anonfun$monitor$1(ActionMonitoring.scala:52) at com.mendix.util.classloading.Runner$.withContextClassLoader(Runner.scala:20) at com.mendix.basis.actionmanagement.ActionMonitoring$.monitor(ActionMonitoring.scala:52) at com.mendix.webui.requesthandling.helpers.ContextHandling.inContext(ContextHandling.scala:58) at com.mendix.webui.requesthandling.helpers.ContextHandling.inContext$(ContextHandling.scala:32) at com.mendix.webui.actions.client.RegularClientAction.inContext(RegularClientAction.scala:94) at com.mendix.webui.requesthandling.helpers.ContextHandling.inContext(ContextHandling.scala:29) at com.mendix.webui.requesthandling.helpers.ContextHandling.inContext$(ContextHandling.scala:21) at com.mendix.webui.actions.client.RegularClientAction.inContext(RegularClientAction.scala:94) at com.mendix.webui.actions.client.RegularClientAction.$anonfun$execute$1(RegularClientAction.scala:118) at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.scala:18) at com.mendix.webui.requesthandling.helpers.ProfileHandling.profileRequest(ProfileHandling.scala:14) at com.mendix.webui.requesthandling.helpers.ProfileHandling.profileRequest$(ProfileHandling.scala:10) at com.mendix.webui.actions.client.RegularClientAction.profileRequest(RegularClientAction.scala:94) at com.mendix.webui.actions.client.RegularClientAction.execute(RegularClientAction.scala:115) at com.mendix.webui.requesthandling.ClientRequestHandler.handleAction(ClientRequestHandler.scala:106) at com.mendix.webui.requesthandling.ClientRequestHandler.processRequest(ClientRequestHandler.scala:79) at com.mendix.externalinterface.connector.RequestHandler.doProcessRequest(RequestHandler.java:37) at com.mendix.external.connector.MxRuntimeConnector.$anonfun$processRequest$1(MxRuntimeConnector.scala:54) at com.mendix.external.connector.MxRuntimeConnector.$anonfun$processRequest$1$adapted(MxRuntimeConnector.scala:54) at com.mendix.util.classloading.Runner$.withContextClassLoader(Runner.scala:20) at com.mendix.external.connector.MxRuntimeConnector.processRequest(MxRuntimeConnector.scala:54) at com.mendix.basis.impl.MxRuntimeImpl.processRequest(MxRuntimeImpl.scala:221) at com.mendix.m2ee.appcontainer.server.handler.RuntimeServlet.service(RuntimeServlet.scala:40) at javax.servlet.http.HttpServlet.service(HttpServlet.java:750) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:764) at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1665) at org.eclipse.jetty.websocket.servlet.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:170) at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202) at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:527) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1570) at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1383) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:176) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:484) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1543) at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:174) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1305) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:129) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122) at org.eclipse.jetty.server.Server.handle(Server.java:563) at org.eclipse.jetty.server.HttpChannel.lambda$handle$0(HttpChannel.java:505) at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:762) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:497) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:282) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:314) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:100) at org.eclipse.jetty.io.SelectableChannelEndPoint$1.run(SelectableChannelEndPoint.java:53) at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.runTask(AdaptiveExecutionStrategy.java:416) at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.consumeTask(AdaptiveExecutionStrategy.java:385) at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.tryProduce(AdaptiveExecutionStrategy.java:272) at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.lambda$new$0(AdaptiveExecutionStrategy.java:140) at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:411) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:934) at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1078) at java.base/java.lang.Thread.run(Thread.java:829)  
asked
2 answers
3

I had a similar issue and it was related to upgrading from the Email with Templates module to the Email Connector module.

There are conflicting .jar files in the userlib for the two modules. Once you have the data migrated between the two modules you need to remove the Email with Templates module and any .jar files that are marked as being used by it.

I hope this helps, best of luck!

answered
0

Manually cleaning the jars and the deployment directory did it for me! See this forum post if you’re having the same problem:

 

https://forum.mendix.com/link/space/marketplace/questions/120904

answered