Close or Restart App fixed by Clearing Data

Hi all, We have a native app that presents SOME users with a contact system admin error, giving the options Close or Restart App.  This is after a new app version has been pushed.   if we get the users to clear data of the app, then retry it works.   why would this be? Appreciate without logs that is difficult to triage. Could this be down to the data the user has specific on their device?
1 answers

It sounds like a database issue indeed. If you pushed a new update and made certain database changes, that could lead to issues between the server and the native application. You can read more about dealing with backwards compatibility for offline apps here: