Not able to open Mendix StudioPro Version 9.24.12

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Hi Team,   Can anyone help how to resolve this below error from the log.   We are logging into Mendix through VPN--> VDI-->CyberArc-->Logging into a Server and then access Mendix 9.24.12 Version. We are logging in from India or UAE.   LOG DETAILS:   2024-03-29 18:18:21.8807 INFO Mendix.Modeler.MainWindow.Program Starting Mendix Studio Pro 9.24.12.20495.2024-03-29 18:18:22.0952 INFO Mendix.Modeler.Main.ModelerSettingsManager Settings file not OK. Creating anew.2024-03-29 18:18:22.2362 INFO Mendix.Modeler.Main.ModelerSettingsManager Using default settings because no earlier version was found.2024-03-29 18:18:27.0297 INFO Mendix.Modeler.UserManagement.AuthenticationTokensRefresher Access token could not be automatically refreshed because no refresh token is available2024-03-29 18:18:29.7501 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro has started.2024-03-29 18:18:30.0271 WARN Mendix.Modeler.Rest.RestClient Request https://login.mendix.com/.well-known/openid-configuration returned status code Forbidden.2024-03-29 18:18:30.0271 ERROR Mendix.Modeler.UserManagement.ContextCreator Getting openid configuration failed. Status code: Forbidden. Error message: Error: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.From: 'https://login.mendix.com/.well-known/openid-configuration'Response status: Forbidden2024-03-29 18:18:34.8548 WARN Mendix.Modeler.Rest.RestClient Request https://login.mendix.com/.well-known/openid-configuration returned status code Forbidden.2024-03-29 18:18:34.8548 ERROR Mendix.Modeler.UserManagement.ContextCreator Getting openid configuration failed. Status code: Forbidden. Error message: Error: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.From: 'https://login.mendix.com/.well-known/openid-configuration'Response status: Forbidden2024-03-29 18:31:34.6941 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro 9.24.12.20495 has shut down. 2024-03-29 18:32:56.1520 INFO Mendix.Modeler.MainWindow.Program Starting Mendix Studio Pro 9.24.12.20495.2024-03-29 18:33:01.4397 INFO Mendix.Modeler.UserManagement.AuthenticationTokensRefresher Access token could not be automatically refreshed because no refresh token is available2024-03-29 18:33:04.3453 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro has started.2024-03-29 18:33:04.5908 WARN Mendix.Modeler.Rest.RestClient Request https://login.mendix.com/.well-known/openid-configuration returned status code Forbidden.2024-03-29 18:33:04.5908 ERROR Mendix.Modeler.UserManagement.ContextCreator Getting openid configuration failed. Status code: Forbidden. Error message: Error: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.From: 'https://login.mendix.com/.well-known/openid-configuration'Response status: Forbidden2024-03-29 18:33:10.2055 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro 9.24.12.20495 has shut down. 2024-03-29 18:34:10.5477 INFO Mendix.Modeler.MainWindow.Program Starting Mendix Studio Pro 9.24.12.20495.2024-03-29 18:34:15.7500 INFO Mendix.Modeler.UserManagement.AuthenticationTokensRefresher Access token could not be automatically refreshed because no refresh token is available2024-03-29 18:34:18.4857 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro has started.2024-03-29 18:34:18.7523 WARN Mendix.Modeler.Rest.RestClient Request https://login.mendix.com/.well-known/openid-configuration returned status code Forbidden.2024-03-29 18:34:18.7523 ERROR Mendix.Modeler.UserManagement.ContextCreator Getting openid configuration failed. Status code: Forbidden. Error message: Error: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.From: 'https://login.mendix.com/.well-known/openid-configuration'Response status: Forbidden2024-03-29 18:34:28.5504 INFO Mendix.Modeler.MainWindow.Program Mendix Studio Pro 9.24.12.20495 has shut down.
asked
2 answers
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The log entries mentioning issues with accessing the OpenID configuration provide a clue. Specifically, these entries:

  • ERROR Mendix.Modeler.UserManagement.ContextCreator Getting openid configuration failed. Status code: Forbidden. Error message: Error: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.From: 'https://login.mendix.com/.well-known/openid-configuration' Response status: Forbidden

Check your:

VPN and Firewall Settings

Permissions and Access Control

Proxy Configuration

answered
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The problem with accessing the Mendix server is likely due to your VPN restrictions or network configuration, as a Forbidden error occurs when trying to obtain the openid configuration. I advise you to check your VPN settings, possible blocking or network restrictions

answered