Hello,
Probably you need to create a Custom Developer App and use the LogCat in Android Studio to inspect the logs and finally be able to debug your issue. See
To Create a Custom Developer App
To use Logcat
https://docs.mendix.com/refguide/mobile/distributing-mobile-apps/native-debug/#using-android-logcat
I personaly almost never use the Maket It Native from the AppStore in my mobile development projects (since I usualy add some extra depedencies on the project).