Marketplace side pane blank in Studio

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I am working with a prospect. He iseon Studio Pro 9.22.0 in Win10 environment. The Marketplace side pane is always blank, does not display. He is logged in in Studio Pro. He has internet access to https://marketplace.mendix.com/ . He just cannot see it in the side pane. What’s the possible cause?  
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2 answers
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Hi Yiming,

 

Have you tried closing and opening the panel? Rightclick>Close and open with the shoppingcart left of the account. Or have you tried using a different account on the same device? Workaround would be to import the package manually or have you do it for him. 

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We shouldn't be reinstalling every now and then due to this. We need a permanent fix. @support

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