Marketplace side pane blank in Studio

I am working with a prospect. He iseon Studio Pro 9.22.0 in Win10 environment. The Marketplace side pane is always blank, does not display. He is logged in in Studio Pro. He has internet access to . He just cannot see it in the side pane. What’s the possible cause?  
1 answers

Hi Yiming,


Have you tried closing and opening the panel? Rightclick>Close and open with the shoppingcart left of the account. Or have you tried using a different account on the same device? Workaround would be to import the package manually or have you do it for him.