Question

Email not being pulled through

0

hi all, I’m having an issue with a process. This process is using the email connector module and should be retrieving the email account’s username (in the form of an email). However, the email is not being retrieved and is showing as null. The email is successfully retrieved in other parts of the application using the same data source. See below for screenshots of the micro flow with the path that it is taking highlighted. The change object should populate the ‘from’ email using the username from the email account but this does not get changed.

asked 2023-09-21

Talhah Perager

2 answers

0

Check if Email Message object is associated with Email Account with the debugger

Ideally, I would also expect an error being thrown if the email account is empty, because application cannot read a property from empty object

From your other statements, it also sounds like a permission issue. Check if the user from this module, has access to the association

answered 2023-09-21

Nirmalkumar Thandavamoorthy

Luuk Damink · Accepted Answer · 2023-09-21

It means that the object you are trying to use as username is empty, try to retrieve it beforehand to see wether the username is filled with an emailaddres.