Jessica,
It depends on what Email module your app uses. If it is Email Templates, look on the Email Templates configuration / admin page and see if there is a Queued email in the app. There is a scheduled event called SendQueuedEmails that is likely sending this email:
If an error occurs in the scheduled event microflow sometime after the email is sent, all database actions will be rolled back, including the change of the email from Queued to Sent.
If your app uses EmailConnector module, you'll find something similar (a Scheduled Event that is not completing without an error).
Hope that helps,
Mike
Hi Mike,
We have this? but how do you/I know from seeing this if this is what is causing the email being sent out wrongly?
Is there a way I can see why the email is being triggered?
Thanks in advance
Jess