File Download from Teamcenter Failing – FMS Server Unavailable (Connection Reset)
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Hi, We’re attempting to retrieve a PDF file from Teamcenter using the Web Tier URL http://{host}:{port}/fms. While metadata retrieval including dataset object via http://{host}:{port}/tc works perfectly, downloading the actual file fails with the following error: "File download failed. Please contact your system administrator for further assistance. All FMS servers are unavailable: please contact your system administrator. FSC servers that were attempted: http://{host}:{port} (Caused by: java.net.SocketException: Connection reset)" Since metadata can be fetched successfully, I’m suspecting a network-level restriction or firewall rule might be blocking access to the FMS endpoint or port. Alternatively, there could be a missing configuration on the Teamcenter server related to FMS or document/file access. Has anyone else encountered this issue before? If so, could you please share what the root cause was and how it was resolved? ------------ UPDATE ------------ This issue is now fixed. It was a firewall issue where FMS port 4544 was blocked by firewall. Once the network team updated firewall rule its working as expected.
asked
Mohammed Siddiqui
2 answers
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Hi Mohammed,
Are you sure that is the correct FMS url? You should typically find it inside config.json file inside the TC_ROOT directory of your TC server. By default it has 4544 as the port number.
You can also do <ActiveWorkspaceURL>/ping to check if your FMS is running ok.
answered
Rohan Wanchoo
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It looks like it cannot connect to the FMS server. It could be that FMS server is down or there is a firewall. I suggest reaching out to your Teamcenter administrator and reporting this issue.
answered
Rohan Wanchoo