App not starting

Hello I have an App (free version) for many months. And wit work fine ever since. When I now try to start it, I only receive the message “Resuming app ...” and then nothing happens. Today the app started, and I used it for some minutes. and then I received the message “contact admin” and ever since I receive the message “Resuming app ...” I tryed all browers
2 answers

Hi Martin, I have the same trouble experiance since yesterday afternoon.




Problems indeed started on Friday 5th May. In the logs I see the following errors. No idea where these errors are suddenly coming from. No changes were made to the app. Looks like a cloud issue with the buildpack and a deprecated Python version.


  • 18:05:09APPINFOThe buildpack is starting the runtime...
  • 18:05:09APPINFOTrying to start the MxRuntime...
  • 18:05:09SYSExit status 1
  • 18:05:09APP/home/vcap/app/buildpack/infrastructure/ CryptographyDeprecationWarning: Python 3.6 is no longer supported by the Python core team. Therefore, support for it is deprecated in cryptography. The next release of cryptography (40.0) will be the last to support Python 3.6.
  • 18:05:09APPfrom cryptography.hazmat.primitives import serialization
  • 18:05:09APPINFOWaiting for the application to shutdown...
  • 18:05:09SYSExit status 0
  • 18:05:25SYSCell 9c8067ef-5cbc-4d22-ad95-ba9e60256e5b stopping instance f469f15f-cc17-4ec9-4dca-d537
  • 18:05:25SYSProcess has crashed with type: "web"
  • 18:05:25SYSCell 9c8067ef-5cbc-4d22-ad95-ba9e60256e5b destroying container for instance f469f15f-cc17-4ec9-4dca-d537
  • 18:05:25SYSApp instance exited with guid f3ac52a4-20ec-4f11-8690-e02d4f4d2507 payload: {"instance"=>"f469f15f-cc17-4ec9-4dca-d537", "index"=>0, "cell_id"=>"9c8067ef-5cbc-4d22-ad95-ba9e60256e5b", "reason"=>"CRASHED", "exit_description"=>"PROXY: Exited with status 1; process did not exit", "crash_count"=>9, "crash_timestamp"=>1683821125740032776, "version"=>"5dd2f1d7-e540-440d-9bb9-924ce1f67875"}
  • 18:05:26SYSCell 9c8067ef-5cbc-4d22-ad95-ba9e60256e5b successfully destroyed container for instance f469f15f-cc17-4ec9-4dca-d537