Getting random Please contact administrator error

1
Hi, Create a new sector Deactivate the created sector Logout Create anther new sector Error pops up above are the steps for re producing the error. but it is trail and error method. we are not always getting the error even  after following the steps. I tried to look into logs but couldn’t find root cause for this. attached the logs that I fetched at the time of error . Some one help me in this ?     2023-03-31T08:07:03.6053564Z 2023-03-31T07:13:49.352536759Z INFO: 2023-03-31T08:07:03.6054491Z 2023-03-31T07:13:49.352577461Z ## . 2023-03-31T08:07:03.6055106Z 2023-03-31T07:13:49.352585361Z ## ## ## == 2023-03-31T08:07:03.6055723Z 2023-03-31T07:13:49.352590761Z ## ## ## ## === 2023-03-31T08:07:03.6056303Z 2023-03-31T07:13:49.352595261Z /""""""""""""""""\___/ === 2023-03-31T08:07:03.6056931Z 2023-03-31T07:13:49.352600161Z ~~~ {~~ ~~~~ ~~~ ~~~~ ~~ ~ / ===- ~~~ 2023-03-31T08:07:03.6107032Z 2023-03-31T07:13:49.352604762Z \______ o __/ 2023-03-31T08:07:03.6107343Z 2023-03-31T07:13:49.352609362Z \ \ __/ 2023-03-31T08:07:03.6107638Z 2023-03-31T07:13:49.352614262Z \____\______/ 2023-03-31T08:07:03.6107893Z 2023-03-31T07:13:49.352618662Z 2023-03-31T08:07:03.6108162Z 2023-03-31T07:13:49.352623162Z __ __ _ _ _____ _ 2023-03-31T08:07:03.6108444Z 2023-03-31T07:13:49.352627862Z | \/ | | || | | __ \ | | 2023-03-31T08:07:03.6108745Z 2023-03-31T07:13:49.352632262Z | \ / |_ __ | || |_ | | | | ___ ___| | _____ _ __ 2023-03-31T08:07:03.6109053Z 2023-03-31T07:13:49.352636563Z | |\/| \ \/ / |__ _| | | | |/ _ \ / __| |/ / _ \ '__| 2023-03-31T08:07:03.6109352Z 2023-03-31T07:13:49.352640963Z | | | |> < | | | |__| | (_) | (__| < __/ | 2023-03-31T08:07:03.6109657Z 2023-03-31T07:13:49.352645663Z |_| |_/_/\_\ |_| |_____/ \___/ \___|_|\_\___|_| 2023-03-31T08:07:03.6109909Z 2023-03-31T07:13:49.352649963Z 2023-03-31T08:07:03.6110208Z 2023-03-31T07:13:49.352653863Z digitalecosystems@mendix.com 2023-03-31T08:07:03.6110452Z 2023-03-31T07:13:49.352657963Z 2023-03-31T08:07:03.6111020Z 2023-03-31T07:13:49.352662163Z 2023-03-31T08:07:03.6111256Z 2023-03-31T07:13:49.352666664Z 2023-03-31T08:07:03.6111762Z 2023-03-31T07:13:49.352675164Z WARNING: DATABASE_ENDPOINT environment variable not found.Fallback to custom runtime variables https://github.com/mendix/cf-mendix-buildpack/#configuring-custom-runtime-settings 2023-03-31T08:07:03.6112516Z 2023-03-31T07:13:49.352682564Z INFO: Adding uid to /etc/passwd 2023-03-31T08:07:03.6112865Z 2023-03-31T07:13:49.628412995Z INFO: Mendix Cloud Foundry Buildpack v4.18.0 [1234] starting... 2023-03-31T08:07:03.6113339Z 2023-03-31T07:13:49.638914032Z ERROR: Unable to fixup permissions of directory 'model' with mode 700: [Errno 1] Operation not permitted: '/opt/mendix/build/model', Ignoring. 2023-03-31T08:07:03.6113851Z 2023-03-31T07:13:49.638959633Z ERROR: Unable to fixup permissions of directory 'web' with mode 755: [Errno 1] Operation not permitted: '/opt/mendix/build/web', Ignoring. 2023-03-31T08:07:03.6114530Z 2023-03-31T07:13:49.638966233Z ERROR: Unable to fixup permissions of directory 'data' with mode 700: [Errno 1] Operation not permitted: '/opt/mendix/build/data', Ignoring. 2023-03-31T08:07:03.6115136Z 2023-03-31T07:13:49.640883195Z WARNING: External file store not configured, uploaded files in the app will not persist across restarts. See https://github.com/mendix/cf-mendix-buildpack for file store configuration details. 2023-03-31T08:07:03.6115528Z 2023-03-31T07:13:49.641638819Z INFO: Adding app dynamics 2023-03-31T08:07:03.6115942Z 2023-03-31T07:13:49.660979038Z INFO: Starting openmetrics service at port 8083 2023-03-31T08:07:03.6116244Z 2023-03-31T07:13:49.725918318Z INFO: Using Java version: 2023-03-31T08:07:03.6116557Z 2023-03-31T07:13:49.725955620Z INFO: openjdk version "11.0.10" 2021-01-19 2023-03-31T08:07:03.6116907Z 2023-03-31T07:13:49.725961820Z INFO: OpenJDK Runtime Environment AdoptOpenJDK (build 11.0.10+9) 2023-03-31T08:07:03.6117287Z 2023-03-31T07:13:49.725986221Z INFO: OpenJDK 64-Bit Server VM AdoptOpenJDK (build 11.0.10+9, mixed mode) 2023-03-31T08:07:03.6117636Z 2023-03-31T07:13:49.728198691Z INFO: The buildpack is starting the runtime... 2023-03-31T08:07:03.6117947Z 2023-03-31T07:13:49.729372929Z INFO: Trying to start the MxRuntime... 2023-03-31T08:07:03.6118275Z 2023-03-31T07:13:49.860459228Z Java 9+ detected, booting with Java9Util enabled. 2023-03-31T08:07:03.6118733Z 2023-03-31T07:13:49.937259887Z Full Agent Registration Info Resolver found env variable [APPDYNAMICS_AGENT_APPLICATION_NAME] for application name [CoreIT_Mendix_lota_acc] 2023-03-31T08:07:03.6119216Z 2023-03-31T07:13:49.937434593Z Full Agent Registration Info Resolver found env variable [APPDYNAMICS_AGENT_TIER_NAME] for tier name [mendix] 2023-03-31T08:07:03.6119711Z 2023-03-31T07:13:49.937650600Z Full Agent Registration Info Resolver found env variable [APPDYNAMICS_AGENT_NODE_NAME] for node name [mendix-leader-mx-lota-acc-0] 2023-03-31T08:07:03.6120119Z 2023-03-31T07:13:50.051740954Z Full Agent Registration Info Resolver using selfService [false] 2023-03-31T08:07:03.6120482Z 2023-03-31T07:13:50.056363402Z Full Agent Registration Info Resolver using selfService [false] 2023-03-31T08:07:03.6120856Z 2023-03-31T07:13:50.057248031Z Full Agent Registration Info Resolver using ephemeral node setting [false] 2023-03-31T08:07:03.6121256Z 2023-03-31T07:13:50.057791648Z Full Agent Registration Info Resolver using application name [CoreIT_Mendix_lota_acc] 2023-03-31T08:07:03.6121632Z 2023-03-31T07:13:50.058123059Z Full Agent Registration Info Resolver using tier name [mendix] 2023-03-31T08:07:03.6122019Z 2023-03-31T07:13:50.058371166Z Full Agent Registration Info Resolver using node name [mendix-leader-mx-lota-acc-0] 2023-03-31T08:07:03.6122410Z 2023-03-31T07:13:50.059441001Z Install Directory resolved to[/opt/mendix/build/.local/ver22.1.0.33445] 2023-03-31T08:07:03.6122759Z 2023-03-31T07:13:50.076083934Z getBootstrapResource not available on ClassLoader 2023-03-31T08:07:03.6123232Z 2023-03-31T07:13:50.225703226Z Class with name [com.ibm.lang.management.internal.ExtendedOperatingSystemMXBeanImpl] is not available in classpath, so will ignore export access. 2023-03-31T08:07:03.6123707Z 2023-03-31T07:13:50.262880317Z Failed to locate module [jdk.jcmd] 2023-03-31T08:07:03.6124011Z 2023-03-31T07:13:50.262932218Z Failed to locate module [jdk.attach] 2023-03-31T08:07:03.6124474Z 2023-03-31T07:13:51.245004573Z [AD Agent init] Fri Mar 31 07:13:51 GMT 2023[INFO]: JavaAgent - Low Entropy Mode: Attempting to swap to non-blocking PRNG algorithm 2023-03-31T08:07:03.6124936Z 2023-03-31T07:13:51.254838388Z [AD Agent init] Fri Mar 31 07:13:51 GMT 2023[INFO]: JavaAgent - UUIDPool size is 10 2023-03-31T08:07:03.6125337Z 2023-03-31T07:13:51.264825608Z Agent conf directory set to [/opt/mendix/build/.local/ver22.1.0.33445/conf] 2023-03-31T08:07:03.6125828Z 2023-03-31T07:13:51.264949812Z [AD Agent init] Fri Mar 31 07:13:51 GMT 2023[INFO]: JavaAgent - Agent conf directory set to [/opt/mendix/build/.local/ver22.1.0.33445/conf] 2023-03-31T08:07:03.6126426Z 2023-03-31T07:13:51.267379290Z [AD Agent init] Fri Mar 31 07:13:51 GMT 2023[DEBUG]: AgentInstallManager - Full Agent Registration Info Resolver is running 2023-03-31T08:07:03.6127081Z 2023-03-31T07:13:51.267558695Z [AD Agent init] Fri Mar 31 07:13:51 GMT 2023[INFO]: AgentInstallManager - Full Agent Registration Info Resolver found env variable [APPDYNAMICS_AGENT_APPLICATION_NAME] for application name [CoreIT_Mendix_lota_acc] 2023-03-31T08:07:03.6127770Z 2023-03-31T07:13:51.267683599Z [AD Agent init] Fri Mar 31 07:13:51 GMT 2023[INFO]: AgentInstallManager - Full Agent Registration Info Resolver found env variable [APPDYNAMICS_AGENT_TIER_NAME] for tier name [mendix] 2023-03-31T08:07:03.6128452Z 2023-03-31T07:13:51.267744601Z [AD Agent init] Fri Mar 31 07:13:51 GMT 2023[INFO]: AgentInstallManager - Full Agent Registration Info Resolver found env variable [APPDYNAMICS_AGENT_NODE_NAME] for node name [mendix-leader-mx-lota-acc-0] 2023-03-31T08:07:03.6129046Z 2023-03-31T07:13:51.362294530Z [AD Agent init] Fri Mar 31 07:13:51 GMT 2023[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using selfService [false] 2023-03-31T08:07:03.6129592Z 2023-03-31T07:13:51.366589067Z [AD Agent init] Fri Mar 31 07:13:51 GMT 2023[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using selfService [false]  
asked
1 answers
0

Hi,

 

According to the Mendix system parameters, 30 seconds sets as a timeout limit. 

After 30sec, mendix general error pop-up is showed on the page. You should debug your microlfow step-by-step and find the node which cause the error. Maybe you can fix it quickly.

 

That default error is sometimes struggle in my project if I miss some backend validation. To prevent this control your logic as much as you can. Also, you should ruse error handlers effectively.

 

answered