Question

User Inactive

0

Hello Everyone, Recently we have deployed our code on cloud environments. We are experiencing where local users in Mendix are becoming inactive(system user-->inactive-->true). We haven't modified any code for creating local users and also no session time out configured. What could be the root cause? Any help would be appreciated.

asked 2024-09-30

Thilothama Priya T

4 answers

Manikandan K · Answer 1 · 2024-09-30

Hello Thilothama,

I hope you are not using BlockDefaultLogin marketplace module in your application, if using then one constant you need to enable also local users should have some default user role, if no then user can't able to access Application.

Thanks & Regards,

Manikandan K

Utku Kutlucan · Answer 2 · 2024-10-15

Just cleaning the environment makes sense I guess.

RAJU PATEL · Answer 3 · 2025-07-02

Hello jianfeng lin,

1.Check in log message in cloud env that indicate why the user is being deactivated.

2.Check whether any localloginFiletr module are enable in your application.

3.Check if there any schedule event which is doing any incative process.ie Administraor module Cleanup user.

@ Thilothama Priya if you get any solution for this then pls give your input.

Amit Gupta · Answer 4 · 2025-07-02

Hello Thilothama Priya T,

This issue might be occurring due to a violation of the password policy.

Please ensure that when creating local users, the password complies with the defined password policy for your project. Kindly review the following settings and confirm that the password meets all the required criteria.

Hope this helps!

Thanks