Excel exporter

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Hello everyone, I have a quick question regarding the the Excel exporter, I implemented the functionality based on Mendix HOW-TO and encountered with one issue.  Everything work fine but it doesn’t pull up information when it creates an excel file. Excel file is empty when it’s created. I uploaded with information Policy Entity and PolicyDoc but still get empty file. Does anybody know how to fix this?? Thank you and best regards.
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4 answers
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Do you have a individual microflow to create the reports or do you use only the frontend?

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You mean the excel report from the app store, right? (https://appstore.home.mendix.com/link/app/726/Mendix/Excel-exporter)

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Yes I use the one which is in frontend. But it was created as a default for Policy Entity right?? Thank you 

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yes sir, I downloaded it from App store. When I try to create a report Mendix platform generates the excel file but it’s empty.

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