Mendix outage communication

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Recently (in this week; 12th or 13th May 2026) there was a Mendix outage and one of our customer ran into problem and couldn't launch 'www.hourofengineering.com' which is hosted on Mendix. Query:Whenever such outage is planned, who all are informed about it and how are they informed? How can our customers get this information? Do we have to register for any such communication?Ideally, everyone should know about such upcoming outage with ETA for all time zones.Please suggest.
asked
2 answers
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For planned maintenance or outages, Mendix usually communicates through the official status page:


Mendix Status Page


This page includes:

  • planned maintenance announcements
  • ongoing incidents
  • affected services/regions
  • ETA and status updates


Customers are not automatically informed by default unless they subscribe to notifications. Mendix documentation mentions that users can subscribe to updates from the status page via:

  • email notifications
  • RSS feed
  • Atom feed


So for customer-facing production apps, my recommendation would be:

  • ask customers/technical contacts to subscribe to the Mendix status page
  • internally monitor the status page as part of operational support
  • optionally integrate status monitoring into your own alerting process (Datadog, PagerDuty, Teams/Slack notifications, etc.)


Regarding your point about time zones and proactive communication — I agree. Usually Mendix provides maintenance windows in UTC along with the planned duration/ETA on the status page, but customers still need to actively subscribe or monitor it themselves.


Kindly mark this as the accepted answer if it helps.

answered
1

Hi Omkar
You have to subscribe the channels in status.mendix.com to know the maintanence.


Please check the steps mentioned in below URL:

https://support.mendix.com/hc/en-us/articles/17544539193116-How-to-subscribe-to-updates-Mendix-Platform-Status

answered