Excel Importer Refresh issue on QA Server

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Dear Community,We are facing an issue with the Excel Importer module in our Mendix application.Issue Description:We are using the Excel Importer to configure templates by uploading an Excel file.When we select an Excel file and click the Save button, the browser automatically refreshes and the page closes.As a result, the template is not configured successfully.Observations:The functionality is working correctly in our local environment.The issue occurs only on the QA server.No functional changes have been made between the local and QA environments.We would appreciate your help in identifying the root cause of this issue. If anyone has experienced a similar problem or has suggestions regarding server configuration, security settings, session handling, file upload settings, or Excel Importer configuration, please share your insights.Thank you for your support.Thanks & Regards,Abhishek Dongardive
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2 answers
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Hi Abhishek,

It may related to Security, Runtime errors, Deployment Configuration or missing some dependensies rather than the Excel Importer.


Check

  1. Runtime logs in QA, Many Excel Importer issues become visible only in runtime logs.
  2. Check user permissions and run the MX model reflection with all required modules and entities.
  3. Check browser logs also.
  4. compare the runtime logs both local and QA.
  5. Inspect the Save button microflow.

Please check in this way you can get the root cause of this issue.

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Check the QA server logs at the exact time of the page refresh. Look for:

  • Session expired or timeout errors
  • File upload failed or size limit exceeded
  • Out of memory or heap errors
  • HTTP 413, 502, 504 status codes
  • Any NullPointerException or runtime errors tied to the Excel Importer


That will point you to the exact root cause.


answered