Jira Issue collector

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Hello Everyone,I am trying to integerate jira collector into mendix.I am building a help section in my mendix Application where admin/managers can raise any issue via jira issue collector. I have built defect type issue collector in jira have it embed code, but when i paste it in html snippet of javascript snippet , nothing happens , in the console i get message - issue collector not loaded yet. What is the correct way to do it. I am using Mendix 10.12.5
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1 answers
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I think the problem is not with the collector itself, but with how the Jira embed script is being loaded inside Mendix.


The Jira Issue Collector needs its external JavaScript to load completely before the trigger is executed. That is why you are seeing “issue collector not loaded yet”.


Also, please check whether your Mendix app/page is using the React client, because Mendix states that the HTML/JavaScript Snippet widget is not supported there. In that case, simply pasting the Jira embed code into an HTML or JavaScript snippet will not work.


My suggestion would be:

  • make sure the Jira collector script is loaded first
  • trigger it only after the page is fully loaded or from a button click
  • check browser console/network tab for blocked script requests
  • verify there is no mixed content issue if Mendix is on HTTPS and Jira is not


If needed, a safer approach may be to open the Jira collector from a custom JavaScript action or external page instead of directly pasting the full embed code into the snippet widget.


If you can share whether your app is using the React client and how exactly you added the collector code, it will be easier to suggest the correct implementation.

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