Co-browsing solutions integration

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Has anyone integrated a co-browsing solution into a Mendix app? Can it be done via widgets?
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1 answers
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Hi Karim,

Yes, co-browsing can be integrated into Mendix through a widget or JavaScript-based integration.

The most common approach is:


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Mendix Page

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Custom/Pluggable Widget

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Co-browsing SDK (Surfly, Cobrowse.io, Glance, Genesys, etc.)

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Shared Browser Session

If the co-browsing vendor provides a JavaScript SDK, you can either:

  • Create a custom Pluggable Widget
  • Integrate the SDK through a JavaScript Action
  • Embed the vendor script and control it from Mendix microflows/nanoflows

We have successfully integrated third-party JavaScript SDKs into Mendix applications using custom widgets, so technically there is nothing preventing co-browsing solutions from working in Mendix.

The exact implementation depends on the provider. If you already have a specific product in mind (Surfly, Cobrowse.io, Glance, Genesys, etc.), sharing the name would help narrow down the recommended approach.

Also consider requirements around masking sensitive fields, GDPR/privacy, and role-based access when choosing the integration approach.

Hope this helps.


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